We do not offer returns of our products to trade customers, unless "Sell or Return" agreements are in place and / or there are defects or damages e.g. during delivery. Consumers have all their statutory rights.
Trade customers can not cancel an order once it has been accepted. Consumers have all their statutory rights.
If a consumer order is cancelled after it processing has started, then it will first have to be delivered before any returns process can start. If the order is eligible for a return, then the processes below will be followed.
We only replace items if they are defective or damaged. Exchange is the default method to handle returns. If you need to exchange it for the same item, send us an email at email@example.com with some pictures and description of what has gone wrong.
Refunds are available on returns as per separate agreement or in the case of defects or damages that stop you to be able to offer or enjoy the product as intended.
Once the returned goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and explain any potential deductions from your claim.
If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your account, credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items, or items sold under special agreements cannot be refunded.
RETURNS SHIPPINGPlease contact us at email@example.com before any return, and we will advise on where and how to send the goods.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.