We are often asked questions by our customers and potential customers, so we thought we would share some of them here with you, as they may well provide some of the answers you are looking for. If you don't see the answer you need, just get in touch and we will do everything we can to help!
Shipping and Ordering
We work with various couriers, and they will deliver your products anywhere in mainland United Kingdom.
Your parcel will be delivered within 2-3 working days from you placing the order.
Get in touch for volume discounts and alternative shipping methods if you plan to buy large orders!
As a rule of thumb deliveries take place between 8am and 6pm Monday to Friday, excl. Bank Holidays and if you ordered before 4 pm, your purchase should be with you two working days later.
Updated to your orders (e.g. when dispatched) will be sent to your email.
If you have any questions, please drop us a line on email@example.com.
We like to make your shopping as convenient as possible and so we accept an extensive range of online payment methods, including Visa, Mastercard, Amex and PayPal. If you have any queries on other payment methods please feel free to contact us or send us an email.
Via the website we only accept UK mainland orders, but please get in touch to discuss orders if you are based elsewhere. We have already shipped to New Zealand.
We are always happy to help - you can get in touch by sending us an email to firstname.lastname@example.org.
If you have received an incorrect item with your order then please contact us, and we will try to resolve the issue as soon as possible.
Please see our returns policy for details on accepted returns and refunds.
We are based in Surrey. BUOYANT F&B Ltd. is registered in England and Wales (registered number 08779598).. Our registered address is in Betchworth, but we have operations and partners across the UK.
We are always interested in talking to potential resellers. Please email us at email@example.com.
Trade / Wholesale
We do supply businesses on a wholesale basis - get in touch at firstname.lastname@example.org to discuss your ideas further, we would love to hear from you. We are also working on a wholesale online interface - watch this space!
Note: Volume discounts are also available for larger customers