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FAQs

We are often asked questions by our customers and potential customers, so we thought we would share some of them here with you, as they may well provide some of the answers you are looking for.  If you don't see the answer you need, just get in touch and we will do everything we can to help!


Shipping and Ordering

How long will my order take to be delivered?

We work with various couriers, and they will deliver your products anywhere in mainland United Kingdom.

Your parcel will be delivered within 2-3 working days from you placing the order.
Get in touch for volume discounts and alternative shipping methods if you plan to buy large orders!

As a rule of thumb deliveries take place between 8am and 6pm Monday to Friday, excl. Bank Holidays and if you ordered before 4 pm, your purchase should be with you two working days later. 

Updated to your orders (e.g. when dispatched) will be sent to your email.

If you have any questions, please drop us a line on hello@buoyanttimes.com.

What payment methods do you accept?

We like to make your shopping as convenient as possible and so we accept an extensive range of online payment methods, including Visa, Mastercard, Amex and PayPal. If you have any queries on other payment methods please feel free to contact us or send us an email.

Can you ship internationally?

Via the website we only accept UK mainland orders, but please get in touch to discuss orders if you are based elsewhere. We have already shipped to New Zealand.


General Questions

How can I contact you?

We are always happy to help - you can get in touch by sending us an email to hello@buoyanttimes.com.

I have received an incorrect item in my order - what do I do?

If you have received an incorrect item with your order then please contact us, and we will try to resolve the issue as soon as possible.

I have a problem with my order - what is your policy on returns and refunds?

Please see our returns policy for details on accepted returns and refunds.


Company Information

Where is BUOYANT based?

We are based in Surrey.  BUOYANT F&B Ltd. is registered in England and Wales (registered number 08779598).. Our registered address is in Betchworth, but we have operations and partners across the UK.

I'm interested in becoming a reseller?

We are always interested in talking to potential resellers. Please email us at hello@buoyanttimes.com.


Trade / Wholesale

I'm interested in stocking Shake 'N' Serve Cocktails and 'Primo Vino' - do you sell your products wholesale?

We do supply businesses on a wholesale basis - get in touch at sales@buoyanttimes.com to discuss your ideas further, we would love to hear from you. We are also working on a wholesale online interface - watch this space!
Note: Volume discounts are also available for larger customers